Welcome to Sonans! Dissonance AI, Inc., (“Sonans”, “we”, “us”, or “our”) respects the privacy of its users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We hope you take some time to read through it carefully, as it is important. If you do not agree with the terms of this policy, please do not access the site or use our services.
Identifiable information: such as your name, email address, and telephone number that you voluntarily give to us when choosing to participate in various activities related to Sonans, such as online chat and product purchases.
Payment details: including credit card numbers or PayPal account information provided during a transaction.
Technical information: such as your browser type, IP address, operating system, and access times.
Usage data: information about how you interact with our website, such as the pages you viewed and the links you clicked.
We may use information collected about you via Sonans to:
Facilitate account creation and login process.
Process payments and refunds.
Fulfilling requests related to our services.
Comply with our legal and contract obligations, resolving disputes with users, and enforcing our agreements.
Send you promotional information, such as newsletters. If you decide at any time you no longer wish to receive such communications, you can opt-out.
Increase the efficiency and operation of our services.Monitor and analyze usage and trends to improve your experience with Sonans.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
We use third-party integrations and services, such as Google Workspace APIs and other Google APIs, to facilitate certain functionality within our services. However, these APIs are not used to develop, improve, or train generalized AI and/or ML models.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Unless otherwise provided in our contract with you, when the contract terminates we generally process personal information for no more than ninety (90) days after termination and then remove it from our system.When your personal information is credit card information, we store it for a shorter period. We collect credit card data and names in order to process credit card transactions, and the data is passed onto a credit card processor such as MasterCard or Visa to complete each transaction. With the exception of the credit card number, we do not store any of that transaction’s personal information. The credit card number is stored on our secure servers for a maximum of ninety (90) days, primarily for the convenience of the customer who makes another transaction during that 90-day period.
All elements of our information technology operations and security program are structured to minimize or prevent damage that could result from accidental or intentional events. This includes actions that might lead to breach of confidentiality, result in fraud or abuse, or delay the execution of operations. To learn more about our data retention policy in its suite of applications.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Account Information: You may at any time review or change the information in your account or terminate your account by contacting your Sonans representative.
Additionally, individuals in certain jurisdictions, such as the European Union, have certain rights with respect to their personal information, such as rights to access it; correct inaccurate information; object to its collection or use for certain purposes; erase it; restrict its further processing; ask for a copy; withdraw your consent of processing; and file a complaint with the appropriate supervisory authority.We respect your control over your personal information; upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event we will respond to your request within a reasonable timeframe and provide to you an explanation. In order to make such a request of us, please email usat [hello@sonans.ai].We process personal information under the direction and instructions of our customers and have no direct control or ownership ofthe personal information. Our customers are responsible as data controllers for complying with any laws or regulations requiring notice, disclosure orobtaining consent prior to transferring personal information to us forprocessing. If our customer instructs us to remove particular personalinformation in accordance with applicable law, we will process this instructionwithin thirty (30) days.
Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by, Noting your preferences at the time you register your account with our website, Logging into your account settings and updating your preferences, or Contacting your Sonans representative.
A visitor who is examining our website for informational purposes will have personal information, such as the visitor’s IP address, collected as described in this Privacy Policy regarding cookies and similar technologies.If a visitor requests a demo of our services or decides to download information about our services, with the visitor’s permission we will collect and/or process personal information such as the visitor’s name, email address and phone number. We will use this information to fulfill the visitor’s order, send the visitor the requested product or service information or respond to customer service requests.The personal information of visitors has substantially the same rights as personal information of our customers.
If you choose to provide us with your personal information, we may transfer that personal information within Sonans, across borders and from your country to other countries around the world.
Our website may include links to other websites, such as blogs & forums that may appear on our website, which may be facilitated by a third party. Such sites’ privacy practices may differ from those of Sonans. If you submit personal information to any of those sites, your information is governed by their privacy policies, for which those sites’ operators are solely responsible. We encourage you to carefully read the privacy policy of any website you visit.
We may post our customers’ comments, testimonials& reviews on our website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their comments. If you wish to update or delete your testimonial, you can contact us at [hello@sonans.ai].
By using this website or any other website associated with Sonans, you consent to the terms of our privacy policy and to our processing of personal information as described herein.
If you have questions or comments about this Privacy Policy, please contact us at [hello@sonans.ai].
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.